Observability Manager
Role Description
The Observability Manager is a key leadership role responsible for developing and implementing the company’s observability strategy. This role ensures that observability initiatives align with IT operational goals and broader business objectives, driving performance optimization and enhancing the customer experience. The Observability Manager leads a team of observability engineers and specialists, fostering a culture of continuous improvement and innovation. The Observability Manager reports to and is managed by the Principal Solutions Architect.
Responsibilities
- Lead Observability Vision: Develop and implement the company’s observability strategy, aligning it with both IT operational goals and broader business objectives.
- Cross-functional Collaboration: Work closely with IT, DevOps, and business stakeholders to ensure observability initiatives support the company’s strategic goals and operational efficiency.
- Senior Leadership: Lead and mentor a team of observability engineers and specialists responsible for configuration, deployment, and optimization of observability tools and processes.
- Drive Performance Optimization: Collaborate with IT and SRE teams to identify and resolve performance bottlenecks, optimize system performance, and enhance the customer experience using Dynatrace insights.
- Innovate and Automate: Integrate observability into automated processes, including CI/CD pipelines, to ensure proactive monitoring and faster incident detection and resolution.
- Reporting and Insights: Provide stakeholders regular reports on system performance, observability metrics, and actionable insights, making data-driven recommendations for improvement.
- Incident Management: Oversee major performance-related incidents, ensuring quick resolution and post-incident analysis to prevent recurrence.
What we expect from you
- Educational Background: Bachelor’s Degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- Experience: 7+ years of experience in IT Operations, Performance Engineering, or Site Reliability Engineering, with at least 3+ years of hands-on experience with Dynatrace.
- Leadership Skills: Proven track record of leading teams and developing a vision for observability in alignment with business and operational goals.
- Technical Expertise: Strong knowledge of cloud platforms (AWS, Azure, GCP), containerized environments (Kubernetes, Docker), and observability tools like Prometheus, Grafana, Splunk, or similar.
- Automation Experience: Familiarity with CI/CD pipelines, infrastructure-as-code, and automation tools to streamline monitoring and incident management processes.
- Communication: Excellent communication skills, with the ability to translate technical insights into business outcomes and collaborate effectively across departments.
- Problem-solving Ability: Strong analytical skills and a proactive approach to identifying and solving performance issues.
Preferred Qualifications:
- Dynatrace Certification and experience with AIOps, automated incident response, or machine learning-driven performance monitoring.
- Familiarity with ITIL frameworks and incident/problem management processes.
- Experience aligning observability metrics with business KPIs and data-driven decision-making.
How you will work
- You will lead an observability team, ensuring alignment between their day-to-day tasks and the strategic vision for observability. You’ll mentor and guide them to drive continuous improvement.
- Collaboration: You’ll collaborate extensively across teams—working with IT, DevOps, and business stakeholders—to ensure observability efforts contribute to both technical efficiency and business success.
- Vision and Strategy: You will work at a high level, creating the vision for observability, ensuring it aligns with business needs, and overseeing the execution of this strategy with your team.
- Communication: You’ll act as a bridge between technical teams and business leadership, ensuring observability data and insights drive informed decision-making and performance optimization.
- Continuous Improvement: You will foster an environment of continuous learning and improvement, staying ahead of industry trends, and incorporating best practices into the company’s observability framework.
There is a defined career path in the company so every Observability Manager can grow
With whom
You will be a part of an agile team with its Product Owner, Cloud Engineers, DevOps Engineers, Scrum Master, etc. There are some people that will be able to assist you: There is a Software Engineering Team that can help with architectural, design, or other high-level problems; there are DevOps and cloud engineers to help in more specific needs, some key roles such as Tech Leads and Solutions Architects to support and guide you… You will not be alone.